This documentation will help you troubleshoot if you have installed Feedbucket on your website but you can not see the widget. There are a few common issues.

If you website is using a Content Security Policy (CSP) make sure to allow Feedbucket

A Content Security Policy, or CSP for short, is a way to limit the scripts that can be added to your website. If you have a CSP that limits scripts and you have not added Feedbucket to allowed domains the script insertion will fail.

An easy way to see if this is your issue is to right click on your website and open up Developer tools. In Chrome you do it like this. Once you have developer tools open click on the tab that says "Console". You might see a lot of logs here but you need to search for feedbucket and see if you find any errors related to Feedbucket. With a CSP policy error it often looks like this:

Refused to load the script feedbucket.js because it violates the following Content Security Policy directive...

To fix this you need to add Feedbucket to your CSP for allowed domains as seen below:

Has the script actually been added to the website?

I know this might sound stupid but there are times where the script hasn't been added to the website properly. A great way to see if the script is added properly and executing properly is to follow the below steps.

1. Go to your website (Docs will show how to do this in Chrome) and open developer tools. If you do not know how to open developer tools in Chrome please follow this link.
2. Now click on the tab Network as can be seen in the image below. If you have Chrome in another locale than english look for something that translates to Network.
3. Make sure that the All filter is set and then search for feedbucket

4. Now you should see a few items for Feedbucket in the list. Locate one that looks like a random piece of text as can be seen on #3 in the image above. Click on it an look at the Request URL as seen in #4. If that goes to https://dashboard.feedbucket.app/api/v1/projects/... and you see a green dot and 200 OK in the field Status Code the script is installed correctly.

Does your project use the queryTrigger and you send no, or wrong, queryTrigger?

Another common issue is when your project is using our queryTrigger to stay hidden except when a correct query parameter is added to the URL.

First step is to verify if you project is using queryTrigger or not. Do that by logging into Feedbucket and go to your project. Click on the tab Settings and then click on Widget to your left. Scroll down to the section Trigger Feedbucket using a query string. If you have queryTrigger activated that means that the Feedbucket widget will intentionally stay hidden unless the correct URL is provided. Go to the docs about queryTrigger and see how to construct the URL.

If you are certain that you have constructed the URL correctly but the widget is still not showing up it could be that you are looking at the wrong project. For the project that you checked settings for above, now instead click on "Installation". Make sure that the website you are viewing has this script tag added and not another projects'.

Done all troubleshooting but the widget still doesn't show up?

Please reach out to support by chat and we will help you. It will help us out a lot to troubleshoot this if you give us access to the website so we can see what is going on by ourselves.

Updated on: 15/01/2026