Getting started with Feedbucket

In this article, you'll quickly get up to speed about what Feedbucket is and how to get started.

Watch: An introduction to Feedbucket

What is Feedbucket?

Feedbucket is a website feedback tool that is helps primarily web design agencies to manage client feedback. Collecting and organizing feedback from clients and other stakeholders when building websites and web applications usually is a mess of emails, spreadsheets, powerpoints and a lot more. Feedbucket aims to solve this problem.

Install our script tag on the website that you want to collect feedback and visitors will get a powerful toolbox of submitting feedback using screenshots or recordings that your developers directly will understand. Context like page, browser, screen resolution, console, logs, screenshot, and much more is automatically captured.
Connect Feedbucket to your project management tool like Asana, ClickUp, Jira, and many more to allow your team to manage this feedback in the tools they already use.

Step 1: Create a project in Feedbucket

Feedbucket has projects and most likely you will want to create one project for each website that you are collecting feedback on. A piece of feedback collected will belong to a project.

We have two different project types:

Websites - This is most common and it's when you want to collect feedback on websites.
Assets - This is when you want to collect feedback on images like your web design. You can see more about this in our documentation.

To create a new project you click the button Create New Project as can be seen in the image below. This will open up a pop-up.

First select the type of project

The type of project can not be changed after creation

Enter a name for your project
Set the URL for your project.

If you currently do not have a live URL for your project just skip it or enter something random. This is right now used to generate a thumbnail and this can be changed later on.

Hit Create New Project
You will be automatically redirected to your newly created project

Create a new project. Either a Website or Design project

The Feedbucket widget is a script tag that you need to install on the website where you want to submit feedback (usually on your clients website). The widget can be installed on any platforms or websites. Think of it in the same way that you would install any other script tags like Google Analytics or other.

If you use WordPress we have a plugin that makes it a lot easier to install.

From the project list click on your project and then the tab Installation
Copy the widget script code and place it in the <head> section of every page where you want Feedbucket to be visible

Copy the Feedbucket widget script code and add to the head section of the website

Once you have installed Feedbucket on your website you should just browse to the Website and the installation will be automatically verified.

If you do not see the Feedbucket widget on the website after you have followed the steps above take a look at our troubleshoot article.

Install Feedbucket with our WordPress plugin

If you are using WordPress you click the button Plugins & Tools and then WordPress to get a detailed installation guide.

The Project Key can be found on step 4 in the WordPress installation guide.

Send installation instructions to your developers

If you can't install Feedbucket yourself you can click on the button Send to developer and you will be able to send detailed installation instructions to your team.

Step 3: Connect Feedbucket with your project management tool (recommended)

Enabling your clients to submit feedback directly on the website is just the first step. How will your team manage the feedback is the second step. Feedbucket has taken the position that we believe that most Web Agencies already use a project management tool like Asana, Jira, ClickUp, Notion etc. For us it then doesn't make sense that they should manage regular tasks in your PM tool and feedback in a separate tool. Therefore, we have made deep 2-way integrations with 15+ tool. All to allow your team to continue working in the tools they already do today.

With 2-way integration we mean for example:

All new feedback automatically becomes a task, issue, to-do, etc in your PM tool.
Comments are synced to the correct task.
Close the feedback task inside of your PM tool and it automatically resolves the feedback in Feedbucket as well.
Send follow-up questions to your client in your PM tool
... and much more.

Do I need to use a project management tool?

Short answer is No. You do not need to and Feedbucket offers an admin interface where your team can manage the feedback if you'd like. We do however recommend that you use our integrations if you already have a project management tool.

Native integrations:

Other integrations

What if my project management tool is not on the list?

We are constantly adding new integrations but most can be handled using our Zapier connection. Reach out to support if you need help or have a recommendation for a tool you think we should add to the list of native integrations.

Step 4: Collect feedback from your clients and other stakeholders

With Feedbucket installed and hopefully an integration connected you can just send the website with Feedbucket installed to your clients. They can then start to collect feedback without having to sign up or add an extension. Everything they need will be right on the website.

Common questions:

How do I generate the link to send to my client? You can just send them to your staging site directly and Feedbucket will show. If you have configured Feedbucket to use a secret query trigger to show then don't forget to share that. See more in the queryTrigger docs.
How do I invite my client to the project? Same as above, the client do not have to be invited to a project. Just let them browse to the page and start submitting feedback.
Do you have a browser extension? No we do not have a browser extension.
The screenshots are not correctly generated. What is the issue? Maybe your website is behind Basic Authentication or some other IP blocking? See our troubleshoot article for things to try.

Step 5: Manage the feedback

As we said in Step 3 it's best if your team manage the feedback inside of your project management tool if possible. Feedbucket does however have a list of all the feedback in the admin interface for your team to manage it there. Click on your project and then the tab Feedback to open up a list of the feedback.

The feedback list are filtered directly on Open and Resolved feedback. You can also filter the feedback by Tags or by the page they were submitted on.

Click on a piece of feedback to open up the details. From here you can:

See the feedback with all the technical details attached
Comment
Add or remove tags
See the integrations
Edit the title or the text of the feedback
See the console log errors
... and much more

Your team should manage the feedback either from the Feedbucket Admin or from an integration. It's possible to do it from the widget (the website) but that is mostly reserved for your clients.

Step 6: Invite your team

Feedbucket works best when you invite your team. That means they can submit member only feedback (feedback that can only be seen by other members) and also that they can manage the feedback inside Feedbucket admin if you'd like to.

You should NOT invite your clients into Feedbucket. They will have guest/client accounts automatically when submitting feedback.

At the moment we unfortunately do not have a way to limit your team members to only certain projects. That is a feature that is coming very soon to Feedbucket.

You invite your team members by:

Click the Invite Member in the navigation
Under the Add new Member section you enter their email and role

We have a known bug that is being fixed right now that if you invite a team member that already have a Feedbucket account it won't work. If that is the case, please just reach out to support and we will fix it for you manually.

Updated on: 19/01/2026

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