Articles on: Features

How to submit feedback using video recording

With Feedbucket installed you can submit feedback using a video recording directly on the page without having to install any third-party plugins or extensions. Videos are perfect for when the bug is a bit harder to explain using a screenshot.

How to record a video

Open the record video module by clicking on the camera icon in the Feedbucket toolbar
Click on the button "Start recording" in the toolbar that shows up on the top of the screen
You should now see a pop-up like below. You might see this in a new tab depending on how your browser is configured. Click on the button to allow screenshare to open up the browsers native pop-up about sharing your screen.

If you want use your microphone when recording you first have to allow access to your microphone.

Allow screenshare in the pop-up. You can also use your microphone when recording.

Allow screenshare from the browsers native window. This will look differently depending on what browser you are using.

Pro-Tip: Only share the current tab of the website where you want to submit feedback.

After you have accepted screenshare (and optionally your microphone) you should automatically be redirected back to the website with Feedbucket installed. You will now be presented with a countdown from 3 to 1. After the countdown is finished the recording will start.

If you were not redirected back to the website with Feedbucket installed automatically, you should do so manually. ATTENTION! Do NOT close the pop-up window. If you do, the recording will be lost.

Now when you are back at the website you should see a recording happening and a countdown going from 3-0. At the top you have controls for pausing and resuming the recording.

Note that you can browse around the website if you want to and the recording should still work.

When you are done recording, click on the Stop recording button.
Preview your video. If you are happy with the recording you can add a title, and optionally a description and attachments, and click on the Submit button. If you are not happy with the recording you can click on the Cancel button.

Requirements & Known Issues

HTTPS is required by most browsers to share your screen and microphone.
Recording feedback does **not **work on a mobile device. The reason is because mobile devices do not allow for screenshare like desktop do.
On Firefox, you won't be automatically redirected back to the website where Feedbucket is installed (as described in #6). Please just do it manually and make sure to keep the pop-up window open.
If you record a video in Chrome or Firefox they might not be able to be played back to you in Safari. If you can't play back a video try to open it in Chrome.

Updated on: 09/01/2026

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