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Articles on:Troubleshooting & FAQ
Having troubles? Find a solution here. Also answers to most frequent questions.

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  • The screenshots are not generated correctly
    If your screenshots are not generated correctly by Feedbucket you might have forgotten to give us access to the website.Few readers
  • The Feedbucket widget is not showing up on my website
    If you have installed the Feedbucket widget on your website but it's not showing up we have a few troubleshooting steps to walk through.Few readers
  • Integration comments are not syncing to Feedbucket
    In this document we are going to look at how to troubleshoot feedback sync between your project management tool and Feedbucket, specifically when adding comments to your tasks in your PM tools that should then be synced to Feedbucket. Comment acknowledgement: did Feedbucket receive the comment? Feedbucket supports two-way integration with many Project Management tools, and we believe that it's very important for your team to be able to work in their existing tools without ever having toFew readers
  • Security, Legal, and Privacy
    This article contains information and resources concerning security, legal and privacy policies about Feedbucket. Does Feedbucket have a Data Processing Agreement (DPA)? Yes, you can find it here, along with all the relevant information: https://feedbucket.app/dpa Where can I find a list of your sub-processors? You can find it by scrolling down to Annex III of the same DPA page: https://feedbucket.app/dpaFew readers
  • Feedback pins are not showing in the correct position
    Treat hash routes as separate pages By default, Feedbucket ignores the hash (#...) when deciding which feedback belongs to the current page. That works for normal websites, but hash-based SPAs (for example React or Vue apps using /#/dashboard) can look like one single page. To treat each hash as its own page, set this before loading the widget: <script> window.feedbucketConfig = { treatHashAsPage: true } </script> With this option enabled: https://example.com/#/dashboard anFew readers

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